July was an interesting month. The SILC team started with a team meeting to review the first quarter’s theme on data quality. The project was clearly generating results, outcome measures were being collected at almost every session, contextual data to help situate those outcomes were at 100%, and positive feedback from services via their clients were also being reported. It was understandable that services were starting from different positions and it was the task of the SILC team mentors to identify and support the unique challenges each were now facing. Real, immediate and noticeable change was reported via each of the service leads, an experience we took steps to capture and learn from.

The data continued to flow and mentoring calls were proving valuable. As a result of these developments, we began focusing on how best we could represent the figures being inputted as well as monitor the quality of this data. We set about generating a series of infographics to help visualise progress and provide a summative review of service delivery. An infographic, for those who are unaware, is a visual representation intended to improve comprehension of data by presenting information quickly and clearly. We aim to provide these infographics to support visual storytelling. Using immersive and interactive visual content, we can process information much faster than text alone, and when positioned as a personalised story, we can begin to contextualise the data and generate ever more effective and responsive strategies.

SILC Infographic example


Another stream of work involved the setting up of the first of our quarterly residentials, due to take place in Birmingham.  Our team set about organising the content due to take place across two days. Given people’s travel arrangements it was decided the best structure would be to start in the afternoon one day and then the following morning. The content of day 1 was to be a retrospective focus on monitoring and managing data quality, while the second day was to be looking forward to the next theme regarding DNAs (Did Not Attend), or session non-attendance. We wanted to organise as much of a mixed-content focus where services could not only hear from us but we could hear their stories and personal experiences. It was thought that the mix across the sessions could help to give the event the energy it requires to help secure the best yield.

Tune into to the next post (Reflecting on August activity) to hear all about the residential.


-Scott Steen, SILC Research Lead

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