Reflecting on September Activity

So September has come and gone. Already, we’re seeing Christmas items in the shops and the winter coat is looking more and more inviting. July and August are usually the months of the year that everyone is seemingly off and taking their much-deserved holidays. In contrast, September, for me at least, seems to have a […]

Reflecting on August Activity

August kicked off with the first of our quarterly residential meetings, focusing initially on data quality and then on session non-attendance (DNAs and Cancellations). We combined what we know from the existing literature about outcome measurement and data quality with the everyday experience of the service representatives in attendance. For DNAs, we were able to generate a […]

Reflecting on June Activity

Flowers portraying links

Wow, what a whirlwind of a summer. The SILC team are only just getting their feet back on the ground and thankfully… back to the website. So here we go with some retrospective blogging on June’s activity (July, August and September to follow). The SILC services launched with great success and enthusiasm implementing the CORE […]

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