SILC Residential #2

We will be inviting a new cohort to join the SILC network and begin work on improving their data quality. For those in the initial cohort, this will be their second residential and the content will be focusing on DNAs and Unplanned Endings. The event will start with reflecting on managing DNAs over the past […]

Reflecting on August 2017 Activity

August kicked off with the first of our quarterly residential meetings, focusing initially on data quality and then on session non-attendance (DNAs and Cancellations). We combined what we know from the existing literature about outcome measurement and data quality with the everyday experience of the service representatives in attendance. For DNAs, we were able to generate a […]

Reflecting on July 2017 Activity

July was an interesting month. The SILC team started with a team meeting to review the first quarter’s theme on data quality. The project was clearly generating results, outcome measures were being collected at almost every session, contextual data to help situate those outcomes were at 100%, and positive feedback from services via their clients were also […]

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